Frequently Asked Questions (FAQ)

All digital downloads will be available in 'available downloads' for 30 days.
From the Home-OR-Product Search page enter in search criteria. You can enter Form number, Description, Publication Type, or Model. Select Search.
If No publication is found, Select the "Request it" option on the Product Search page. Enter in as much information as you can. A product specialist will get back to you with ordering information.
There is a small window of opportunity to cancel publication orders. If a request for cancellations must be made, select Contact us and direct your email to ORDER inquiries contact.
Komatsu will no longer accept manual returns.
Select Contact us and direct your email to TECHNICAL material inquiries - OR- Select the Request it option on Home and Search page.
Yes. To search for electronic material select product desired. Then check to see if product type is available in "flashdrive". If electronic manual desired is not available in system please select "Request it" from the Product Search page. A Product specialist will get back with your regarding ordering information.
All invoices are now issued by Midland Information Resources/Elanders Americas on behalf of Komatsu America. If you have any questions about your invoice(s), you may contact miraccounting@elandersamericas.com or call 800-232-3696 for assistance. Invoices are issued within 24 hours of product shipment.
You may submit paper checks to: Midland Information Resources, 5440 Corporate Park Drive, Davenport IA 52807.

Electronic funds transfer (EFT) and Domestic Wires can be processed as followed (this information is included on your invoice, as well):

All DOMESTIC EFT transfers via ACH should be sent to the following account:

Account Number: 1043491203

Account Name: Midland Information Resources Company

Account Address: 5440 Corporate Park Drive, Davenport, IA 52807

Bank Routing Number: 043000096

Bank Name: PNC Bank N.A.

Bank Address: Pittsburgh, PA

Wire Payments from INTERNATIONAL (Non U.S.) originator via SWIFT (in USD):

Pay to (Intermediary Bank): SWIFT Code: IRVTUS3N

ABA Routing Number: 021000018

Bank Name: BNY MELLON

Address: One Wall Street, New York, NY 10286

Favor of (Beneficiary Bank): SWIFT Code: ESSEUS33

Bank Name: SEB (Skandinaviska Enskilda Banken) NY

Address: 245 Park Avenue, 33rd Fl., New York, NY 10167

Further Credit to (Beneficiary): Account Number: 00007663

Account Name: Midland Information Resources Company

Please note the cut-off for FedWire and CHIPS transfers is 4:30 PM, Eastern Standard Time
Purchase orders must be made out to Midland Informational Resources. If you have any questions about your invoice(s), you may contact miraccounting@elandersamericas.com or call 800-232-3696 for assistance. Invoices are issued within 24 hours of product shipment.
Pricing for USB Option.
Manual type Dealer net Recommended List price
Parts Book $61.14 $75.24
Operations Manual $40.76 $50.16
Shop Manual $152.84 $188.11

Pricing for Download Option
Manual type Dealer net Recommended List price
Parts Book $60.00 $73.85
Operations Manual $40.00 $49.23
Shop Manual $150.00 $184.62